TERMS & CONDITIONS

TERMS AND CONDITION

It is the responsibility of the named person on the booking form (known as the Bridal party leader or Bride) to understand, agree, and accept responsibility for all booking conditions, including all payments due by specified dates. By proceeding to complete the booking form, and pay a deposit, you accept that you are entering into a contract and you agree to be bound by these conditions.

 

1. MINIMUM BOOKING FEE FOR SATURDAY WEDDINGS

Due to demand, there is a minimum fee for Saturday bookings:-

April – October There is a minimum fee of £200 per booking

November – March There is a minimum fee of £130 per booking

The minimum booking fee does not include trial costs or travel expenses.

 

2. DEPOSITS AND PAYMENTS

Immediate payment of a non-refundable, and non-transferrable, deposit is required before a date will be held. Without this the booking will not be secured and the date will be offered to other interested parties. Any deposit paid is deducted from the final balance and is not an upfront payment for trials.

A 50% deposit is required to reserve any booking.

Trial costs are due at the time of the trial, or prior, and accepted methods of payment are cash or BACS transfer only.

The remaining balance is due 1 month (28 calendar days) before the wedding day.

Accepted methods of payment are cash, or BACS transfer only.

Should no payment be received despite a reminder by email/letter by a specified due date, we have the right to cancel all services for your wedding date and all fees due will still be payable.

 

3. TRIALS

Trials are are highly recommended. Without a trial we will not accept responsibility if a chosen style or look does not work on a wedding day or there are circumstances where there is a mismatch in styles, approach, or expectations, and a refund WILL NOT be offered.

Trials are strictly offered Monday – Thursday between the hours of 10am – 4pm only. Please allow 90 minutes per person for a hair or makeup trial.

Bridesmaids and relatives are NOT offered trials and  Due to the volume of brides/bookings, we are unable to cater for separate appointments.

 

At the trial we will offer professional advice, and suggestions, and will work with you until we achieve a look which is compatible with your hair type/length and suits your skin type or colouring. We appreciate that it can sometimes take a little longer to reach this goal and your time with us is not unlimited however, trials which we feel have exceeded a reasonable timeframe will incur additional charges, or if any of our team are feeling fatigued from an unreasonably long trial we may be forced to ‘call time’ and a second trial will not be offered.

A second trial can be booked subject to availability, the same charges as your first trial will apply.

 

We reserve the right to cancel a client/wedding day booking following a make-up trial, without a refund of the deposit, in circumstances where there is a mismatch in styles, approach, expectations and/or the client is uncooperative, not open to suggestions or makes any member of our team feel uncomfortable. In such circumstances we will contact the client by telephone within 24 hours of the hair/make-up trial, together with confirmation by e-mail where appropriate.

It is advisable that you familiarize yourself with our work portfolio and ensure you are confident with our capabilities and style are appropriate before securing a booking.

 

You will need to purchase your own lip colour for touch ups and we are happy to provide details of what we have used. Your personal face chart, with recorded makeup products used will be available for you to keep on your wedding day.

 

4. TRAVEL EXPENSES (Trials and wedding day)

Travel expenses are included but limited to 10 miles (one way) from Rm8 Postcode. Additional mileage will be charged at £0.60p per mile to cover costs.

We are willing to start our journey no earlier than 6am. Where time does not allow or we feel it would not be sensible to make a particular journey on the day itself, accommodation (Premier Inn or equivalent) must be arranged and all costs must be paid for before the day itself.

 

Travel expenses, if any, will be calculated and included on your invoice once your booking submission has been received. All pay parking or toll charges will be billed and included in invoice.

 

5. IF YOU CANCEL OR CHANGE YOUR BOOKING

All contact, whether it be general enquiries or changes to a booking, must be from the bride or person responsible for the booking only. We are unable to accommodate further contact from bridesmaids or relatives due to the volume of bookings we manage and emails received.

 

Changes / Rescheduling: changes to your booking by adding another person onto your original booking can only be accepted if time/resources allow on your wedding day and we will require prior notice and payment due at the specified time. Adding extra people on the day without prior warning, may jeopardise the quality of our work or cause delay therefore any such requests may be refused.

Changes made to reduce the number in your bridal party or the services booked will still incur costs payable 1 month prior to your wedding day. Cancellation charges will apply to parties/services cancelled.

 

If there are any changes to the original booking, the person responsible for booking must inform us either by phone call/letter or email as soon as possible. Should you need to reschedule your initial to another date, we will try to accommodate changes to dates etc. however, this is subject to availability only and fee of 25% of your overall booking is applicable.

 

Please note: Any discount or promotions applied to an initial booking cannot be carried over to a rescheduled booking.

 

Cancellations: in the unfortunate event that you have to cancel your booking or reduce booking numbers (after submitting your booking form and deposit) cancellation charges are as follows:

3-6 months prior to wedding day – 50% of the cost for cancelled services due

1-2 months prior to wedding day – 75% of the cost for cancelled services due

You will not be refunded for any cancelled services within 1 month prior to wedding day.

Should you cancel your booking or individual services 6 months or more before your wedding date, you will not be billed. All  Deposit is non-refundable.

All cancellations must be put in writing by the named person on booking form. The day we receive your letter of notification of cancellation is the date on which your booking is cancelled.

Please note:- Minimum booking fee for Saturday weddings will still apply if you reduce numbers.

 

6. EXTREME WEATHER CONDITIONS OR DELAYS EXPERIENCED ON THE DAY

If we experience unforeseen delays which are out of our control, such as severe weather conditions or unexpected traffic congestion, compensation will not be offered if we exceed our allocated time and refunds will not be given in the event that one or more services are forfeited as a result.

In the event of extreme weather conditions, where the ‘Met office’ have issued a ‘Red’ warning, we reserve the right to cancel your booking. We will refund all monies, excluding trial costs and deposit, as a gesture of good will.

It is the brides responsibility to ensure that all members of the bridal party are strictly available at their pre arranged, allocated times. No refund or compensation will be offered for delays caused by other wedding vendors, guests, or members of the bridal party.

 

7. IF WE ARE FORCED TO CANCEL DUE TO UNFORSEEN CIRCUMSTANCES

In the highly unlikely event that we cannot attend on the day of your wedding due to unforeseen and unfortunate events or circumstances on our part, all payments will be immediately refunded (including deposit and trial fees). We will work with you to find an alternative reputable stylist/artist or salon to cater for your requirements however, any such booking will remain solely the responsibility of yourself.

 

8. HEALTH & SAFETY

If any of our team is made to feel uncomfortable in anyway, or mistreated, or if at any time during an appointment anyone becomes abusive/violent or displays any offensive behaviour, We have the right to cancel the contract without refund.

We ensure that all health and safety precautions are strictly adhered to, however, in any event of an accident caused by equipment breakdown or inattention which causes injury to any member of the wedding party on the booking form or damage to their property are advised to contact us immediately and if necessary.

 

9. BRIDE/CLIENT OBLIGATIONS – TRIAL & WEDDING DAY

You are to inform us of any allergies or reactions prior to, or after, any make-up application or hair styling. If no known allergies are stated we cannot be held liable for any reactions, injuries, losses, damage, costs, claims and actions that may occur to you or any other member of your party.

 

You must ensure that our team will be working in a suitable environment with adequate lighting, electricity points, and hand washing facilities.

 

We have a strict no smoking policy and reserve the right to refuse further work should any member of your bridal party, or any of your wedding guests, choose to smoke within our allocated work space.

 

Please ensure every member of your party are aware of timings on the day and that they need to be and remain available. Should one or more of your bridal party not be ready we will be forced to cut their allocated time short by however long they delay us.

Prior to having make-up applied or hair styled please ensure you and your party are prepared, to avoid leaving the chair whilst we are working, ensure teeth are cleaned, you have been to the toilet and contact lenses are applied (if applicable), before sitting in the chair. Also make sure you are make-up free, (we will prep your skin.)

 

Please ensure hair is clean, completely dry, and free from product. We advise washing the night before and avoiding heavy conditioners. If any of your bridal party have wet hair they will be expected to dry it thoroughly before we start.

Please do not eat or speak on your mobile phone during makeup application.

 

Please do not sit any children/babies on your lap whilst having your hair styled or make-up applied. For their own safety please ensure that children are kept away from our styling tools and products at all times. Styling irons are extremely hot, and hazardous, and we will not be held responsible if a child is injured as a result of the parent or carer not being present.

 

We are happy to be photographed on your wedding morning however, any photo image incorporating our hair and/or make-up design on the internet, or on any other advertisement, must make reference or credit us as the hair and/or makeup artists.

 

We will ask to take your photograph and, unless you refuse to have one taken, we reserve the right to use any such image on social networking sites and on our website for promotional purposes. We do not show images from trials until after the wedding day and you may be tagged in any such image on social networking sites, but are free to untag yourself if you wish to do so.

 

10. STAFFING

We are a team of highly trained makeup artists and hairstylist, so unless there is a specific request for the Head Artist (subject to availability and additional fee), any of our qualified artist will be allocated to your booking.

 

Thank you for your understanding and cooperation, If you have any further questions please contact us.

REFUND POLICY.

Payments (deposits and full payments) for classes are non-refundable and dates are not transferable.

 

Refunds (only if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (only if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at trueglambeauty@yahoo.com.

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at trueglambeauty@yahoo.com and send your item to: 

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 13 Winterbourne Road, Dagenham, Essex, Rm8 2jz, United Kingdom.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CONTACT 

+44 7494 245243

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Damilola Balogun is an award winning bridal hair and makeup artist and Creative Director of TrueGlamBeauty.​

Internationally Available!

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